Traveller's guide
- Check-in
- Luggage & security
- Customs & Immigration
- Air Passenger Rights
- Passengers with reduced mobility
- Restaurant
Check-in
Our check-in counters are located in the entrance hall of the main terminal building.
due to the compact nature of our airport, the check-in process has the advantage of being particularly efficient.
however, in order to ensure your journey is stress-free, we ask you to leave sufficient time for check in and in particular to respect the latest check-in time, which is 45 minutes prior to departure.
Items allowed in hand luggage
Liquids may be carried in small quantities, only in containers holding no more than 100ml each. These should all be placed in a single, transparent, resealable (zip-lock) plastic bag (holding no more than 1 litre per passenger) See picture opposite.
All liquids in excess of 100ml must be transported in your checked luggage (prohibited in hand luggage).
The following are treated as liquids: water and other drinks; soups; syrups; perfumes; gels, including hair gels and shower gels; pastes, including toothpaste; mascara; creams; lotions and oils; sprays; the contents of pressurised containers, including shaving foam, other foams and deodorants; semi-liquid mixtures; other items of similar consistency. Medicines and products that are essential for your journey to meet special dietary requirements, including baby food, may be carried in the cabin. You may be asked to provide supporting documentation.
Liquids (drinks, perfumes, etc.) purchased in duty-free shops in the EU located in the area beyond boarding pass inspection points or on-board aircraft operated by an EU airline are still allowed. Do not open the special sealed plastic bag containing your purchases until you reach your final destination (in order to pass inspection points when in transit through one or more other EU airports). These liquids may be carried in addition to the quantities carried in the sealed plastic bags described above.
Please note that all liquids must be taken out of your hand baggage before PROCEEDING through security!
If you have any doubts, please enquire with your airline or travel agent prior to departure
Items forbidden in luggage
For security reasons, it is prohibited to transport any of the following articles in your baggage:
– Camping gas cylinders and soda cartridges
– Full diving cylinders and lamps
– Petrol and alcohol over 70°
– Paints and solvents
– Car batteries
– Fireworks
– Chemicals for household use and poisons of all kinds
The airlines, tour operators, travel agencies and the Federal Office of Civil Aviation (FOCA) (OFAC) will be happy to provide further information upon request.
Proceeding through airport security
In order to ensure smooth passage through security at the airport, please present the following items separately:
– Any liquids you are carrying
– Your jacket and/or coat.
– Laptops and other electric/electronic devices (including cameras, mobile phones, tablets, etc.) removed from your hand luggage.
These items will be checked separately.
Customs & Immigration
Sion is an international airport where customs formalities can be carried out at any time. This means that you can arrive from or depart for another country located within or outside the Schengen Area.
We strongly recommend you obtain general guidelines about the passport, visa and animal health requirements you must comply with when entering your chosen destination country. For your own benefit, please ensure you find out about the existence and content of such requirements which could affect your trip at the time of booking. You are personally responsible for meeting any passport, visa and vaccination requirements as well as for carrying the necessary documents authorising your entry into your chosen country.
Useful telephone numbers for enquiries:
Sion Airport Police
Tél. +41 27 606 56 20
Sion Airport Customs
Tél. +41 27 322 26 85
Air Passenger Rights
For anyone departing from a Swiss airport or returning from a third country (not EU, Norway or Iceland) with a Swiss or EU airline, the same passenger rights apply as those in the EU.
The National Enforcement Body for Passenger Rights is responsible for ensuring that the rights of passengers are duly complied with. The Federal Office of Civil Aviation (FOCA) monitors compliance with European Regulation (EC) 261/2004. This service is provided free of charge for passengers.
Passengers with reduced mobility
SION AIRPORT OFFERS FREE ASSISTANCE SERVICES FOR PASSENGERS WITH MOBILITY NEEDS
Preparation for your journey can start even before you book your ticket. The information below will enable you to anticipate the questions you may be asked when booking.
In order to benefit from a quality service, ensure you inform the airline or your travel agent of your specific assistance needs when making your booking or at least 48 hours prior to departure for both outbound and return flights.
ANNOUNCE YOUR NEEDS
– Are you sure you need assistance?
– What type of disability do you have?
– Do you need an assistance provider?
– Can you walk? If so, how far?
– Can you climb stairs? If so, how many?
– Can you go down stairs? If so, how many?
– Can you walk on the plane?
– Do you need a wheelchair or will you use your own wheelchair?
– If you are travelling with your own chair, do you need someone to push it?
– Are you travelling with your assistance dog?
– What type of assistance do you need?
– Are you carrying any medical equipment?
– Have you checked if medical clearance is needed?
– Are you taking specific medication?
TRAVELLING WITH YOUR OWN WHEELCHAIR
If you are travelling with your own wheelchair, you should inform the airline specifying the dimensions (height, width and weight). In addition, we recommend travelling with the user manual. If you are travelling with an electric wheelchair, , you should also inform the airline and advise of the type of battery. In addition, we recommend travelling with the user manual.
TRAVELLING WITH AN ASSISTANCE DOG
You should inform the airline in advance if you have an assistance dog. Assistance dogs generally travel for free in the cabin. Please ensure you find out about the entry regulations for dogs in your destination country from your travel agency or from the embassy of the country in question.
For further information, please contact the Federal Veterinary Office: www.blv.admin.ch
On the day of your flight, ensure you carry all the necessary documents for your dog to travel.
HAND LUGGAGE
Please check with your airline which type of hand luggage you are permitted to carry in the cabin. In most cases, airlines allow only one piece of hand luggage, the dimensions of which may vary.
CHECK-IN PROCEDURES
A drop-off area is available in front of the airport entrance to facilitate passenger access.
You must personally go to your airline’s check-in desk to complete the check-in procedures. The check-in agents will inform you of the time at which you will be assisted at the assistance meeting point.
SECURITY CHECKPOINT
All passengers must undergo a security check before departure. Passengers in wheelchairs who are unable to stand at the security checkpoint will undergo a manual security check in a private cabin, if they wish.
If you are travelling with medication (aerosol inhalers, syringes, etc.) or use medical devices (prostheses, etc.), please carry a medical certificate with you. If you have a pacemaker, please inform the security staff.
For electric wheelchairs, the battery must be properly secured. It is also recommended that you travel with the wheelchair’s user manual.
ACCESS TO THE RESTAURANT
If you would like to have something to eat, please let the Sion Airport staff member assisting you know. They will accompany you to the restaurant, provided that sufficient time is available before your flight departs.
Once you have finished, the staff member will come and collect you at the agreed time and location.
ARRIVAL AT SION AIRPORT
If you require assistance upon your return and arrival at Sion Airport, as you did for your departure, please notify your airline or travel agency when making your booking, or at least 48 hours in advance.
Once you have landed at Sion Airport, a Sion Airport staff member will assist you either from your aircraft seat or at the aircraft door, depending on your needs. You should not disembark with the other passengers.
You must remain on board the aircraft and wait for a Sion Airport staff member to assist you. If you leave the aircraft voluntarily, the assistance service may not be provided correctly.
Sion Airport will accompany you to the arrivals hall and assist you in collecting your luggage.
You may also be accompanied to:
– Your car, provided it is parked in the long-term car park
– A taxi that you have booked in advance
YOUR RIGHTS AS A PASSENGER WITH REDUCED MOBILITY
Your rights are protected by European legislation. Regulation (EC) No 1107/2006 of 5 July 2006 establishes measures to ensure that persons with disabilities or reduced mobility have equal access to air transport, both at airports and on board aircraft.
These provisions are designed to enable you to travel in conditions of safety, independence and dignity.
MAKING A COMPLAINT
If you believe that your rights have not been respected, we invite you to first submit your complaint to the passenger service of the airline concerned and/or to the airport management at [email protected].
If you are not satisfied with the response received, or if you do not receive a response, you may refer your complaint to the Federal Office of Civil Aviation (FOCA), the competent authority in Switzerland for handling this type of complaint.
The airport restaurant
The restaurant at Sion Airport is the perfect spot in which to grab a coffee and watch what’s going on on the runway. While waiting for your flight, your children can enjoy our specially designed play area. Our restaurant offers a diverse range of meals as well as snacks, while meeting and function rooms are also available for business events and family celebrations. Full details can be found on the website :
www.restaurant-aeroport.ch
Tel +41 27 322 00 71
